faq



FAQ's

Sizing Chart (Men)

M 20” x 29”
L 22” x 30”
XL 24” x 31”
2X 26” x 32”
3X 28” x 33”


Sizing Chart (Women)

S 15-1/2" x 25 3/4”
M 16-1/2" x 26 3/8”
L 17-3/4" x 27”
XL 18-3/4" x 27 5/8”
2X 20-1/4" x 28 3/4”


What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.


How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account you may use it.

International orders are subject to being charged customs fees by the destination county's government. We have no control over how much you are charged for customs and the fees are completely independent of Digital Gravel. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.

RETURN / EXCHANGE POLICY

We allow returns & exchanges 30 days from the day you receive the package. This means we would need to receive the return in our before the 30th day.

Clothing: Clothing can not be washed or worn & must have all of the original tags. If the item is visibly worn, we will not credit you the cost of the merchandise; you will be responsible for return shipping of the item. So please make sure to abide by this policy.

*Return shipping charges*

PLEASE READ!!!!!

If we (Hebru Brand) are at fault, for example: we sent you the wrong item, then we will cover the return shipping and the shipping charges to send you the correct item.
If you are returning something because you did not order the right size, or just want to exchange it, then you are responsible for the return shipping charges, and other shipping charges to send you the new merchandise.

All returns should be sent to
Hebru Brand
Attn: Returns
1932 S. Halsted #201
Chicago, IL 60608

If you have any questions, please use the CONTACT US link to ask us any questions.

ORDER TRACKING

ALL ORDERS ARE SHIPPED WITHIN 4 BUSINESS DAYS OF THE ORDER BEING PLACED AND FUNDS CLEARED. THEY ARE SHIPPED FED EX EXPRESS MAIL W/DELIVERY CONFIRMATION. THIS MEANS THAT IN MOST PLACES WITHIN THE U.S., YOU WILL RECEIVE YOUR PACKAGE IN 2-3 DAYS. INTERNATIONAL ORDERS TAKE 5-10 DAYS. INSURANCE IS OPTIONAL.
AFTER YOU PLACE AN ORDER, PLEASE EMAIL INFO@HEBRUBRANDSTORE OR CALL US - (347)-760-9057 AND WE WILL PROVIDE YOU WITH YOUR TRACKING NUMBER. THEN GO TO WWW.FEDEX.COM & TRACK THE ORDER (DOMESTIC & INTERNATIONAL)

FURTHER QUESTIONS????

CONTACT